XE88 Terms & Conditions – A Complete Guide to Using Malaysia's Betting Platform

To register and use XE88's services, you must meet all of the following eligibility requirements. XE88 reserves the right to request proof of eligibility at any time and to close accounts that do not meet these requirements.

• You must be at least 18 years old at the time of registration. XE88 does not permit underage individuals to register for or use any of our platform's services under any circumstances.
• You must be a Malaysian citizen or a legal resident of Malaysia when using the XE88 platform.
• You must register using a valid, active Malaysian phone number that can receive verification messages.
• You must provide accurate, truthful, and up-to-date information during registration. Providing false or misleading information is a breach of these terms and may result in account closure and freezing of funds.
• Each individual is only permitted to hold one XE88 account active at any one time. Multiple account registrations by the same individual are strictly prohibited.
• You may not register an XE88 account on behalf of another person or allow others to use your account.

Your XE88 account is entirely your responsibility. Once registered, you are responsible for maintaining the confidentiality of your login credentials, including your username and password.

• You are fully responsible for all activity that takes place in your account — including all bets placed, deposits made, and withdrawals processed using your login credentials.
• You may not share your account login credentials with anyone, including family members or friends.
• You must notify the XE88 support team immediately if you suspect your account has been accessed without authorisation or that your login credentials have been compromised.
• XE88 recommends using a strong and unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols — and changing it regularly.
• Platinum and Diamond VIP members are encouraged to enable two-factor authentication (2FA) for an additional layer of security on their accounts.
• XE88 will never ask for your account password via email, WhatsApp, or any other communication channel. Any such request is a fraudulent attempt and should be reported to our support team immediately.

If you wish to voluntarily close your XE88 account, you may contact our support team via LiveChat or WhatsApp. Any remaining balance in your account at the time of closure will be processed for withdrawal in accordance with XE88's standard procedures, subject to all outstanding rollover requirements.

XE88 supports a wide range of Malaysian local payment methods for the convenience of our members. All deposits are processed in Malaysian Ringgit (RM) with no currency conversion fees.

• Accepted deposit methods include: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks.
• The minimum deposit is RM 10 for all payment methods. There is no standard maximum deposit limit; however, Bronze members may be subject to lower daily limits.
• Deposit funds are typically credited to your XE88 account within 60 seconds after the transaction is confirmed by the respective payment provider.
• You may only deposit funds using a payment method registered in your own name. Deposits from another person's account or card are strictly prohibited.
• XE88 does not charge fees for standard deposits. However, third-party payment providers may apply their own charges, which are beyond XE88's control.
• If you experience any issues with your deposit, please save a screenshot of the transaction as proof and contact XE88 support with that information for a faster resolution.

XE88 is committed to processing withdrawals promptly and efficiently. However, certain conditions and procedures must be followed to ensure withdrawals are completed smoothly and securely.

• The minimum withdrawal amount is RM 30. The maximum daily withdrawal limit depends on your VIP tier — from RM 10,000 for Bronze members to no limit for Diamond members.
• Withdrawals can only be processed to the same payment method used for your deposit, or to a bank account registered in your own name in Malaysia.
• Withdrawal processing times vary by VIP tier — Standard members within 1–3 business hours, Gold members on a priority basis, Platinum within 30 minutes, and Diamond within 15 minutes.
• Before your first withdrawal is processed, XE88 may require basic identity verification. This is a standard security procedure to protect your funds.
• Any bonus received must meet the stipulated rollover requirement before the related funds are eligible for withdrawal. Please check the specific rollover terms for each bonus you receive.
• XE88 reserves the right to place a hold on suspicious withdrawals for security review purposes. We will notify you of any delays and provide an appropriate explanation.

If your withdrawal is taking longer than expected, please contact the XE88 support team with your transaction reference number and a screenshot of your withdrawal request. Our team will review the status and help resolve any issues promptly.

XE88 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms stated in each offer, in addition to the general conditions outlined below.

• Every bonus received by an XE88 member is subject to rollover requirement (re-wagering condition) as stated in the relevant promotion's terms. You must fulfil the rollover requirement before bonus funds become eligible for withdrawal.
• The welcome bonus may only be claimed once per new member. Any attempt to claim the welcome bonus more than once through multiple account registrations will result in cancellation of all bonuses and closure of the accounts.
• The weekly cashback under the VIP Rewards programme is calculated based on a member's net losses from Monday to Sunday and credited every Monday, subject to a 1x rollover requirement only.
• Birthday bonuses will be credited automatically on the birthday of any member who has registered a valid and verifiable date of birth in their account profile.
• XE88 reserves the right to withdraw or modify any bonus if misuse, fraud, or a breach of the relevant promotion's terms is found to have occurred.
• Bonus offers cannot be combined unless explicitly stated in the promotional terms. Only one active bonus is permitted at a time unless otherwise specified.

All games and betting activities on the XE88 platform are governed by the specific rules set for each category. These rules ensure a fair, consistent, and transparent experience for all our members.

• All slot, Live Casino, roulette, and virtual sports results on XE88 are generated by a Random Number Generator (RNG) system certified by independent auditing bodies. These outcomes are final and cannot be challenged or disputed.
• For Sports Betting — including Malaysia Super League football, EPL, badminton, and cricket — the odds displayed at the time a bet is placed are the odds that will apply. XE88 reserves the right to void bets where odds were displayed as a result of an obvious technical error.
• Bets placed on a sporting event that is subsequently cancelled, postponed for more than 36 hours, or rescheduled to a different date will be fully refunded to the member's account.
• For esports betting including MPL Malaysia, Dota 2, CS2, and Mobile Legends, specific rules regarding minimum event duration and draw outcomes apply as stated in the esports section of the XE88 platform.
• XE88 reserves the right to set maximum betting limits for any event, market, or game. These limits are subject to change based on operational and platform security requirements.
• Confirmed bets cannot be cancelled by members, except in specific situations outlined in the relevant product-specific terms.

XE88 upholds platform integrity through strict enforcement of conduct rules. The following activities are strictly prohibited and may result in immediate action being taken against your account.

• Registering multiple accounts or using another person's identity to register additional accounts in order to claim bonuses repeatedly.
• Money laundering — using the XE88 platform to transfer or conceal the origins of unlawfully obtained funds.
• Exploiting bugs or system vulnerabilities — deliberately exploiting any technical errors, software bugs, or loopholes in XE88's payment system or games.
• Use of automation software — using bots, scripts, or third-party software to automate betting or interactions with the XE88 platform.
• Collusion between members — colluding with other members to manipulate game outcomes, particularly in poker or games involving player-to-player interaction.
• Threats or harassment towards XE88 support staff or other members on any communication platform associated with XE88.
• Attempts to hack or disrupt XE88's technical infrastructure, including DDoS attacks, database intrusion attempts, or any form of cyberattack.

XE88 reserves the right to suspend or close any member account in certain situations — either as a temporary measure during an ongoing investigation, or permanently following a serious breach of terms and conditions.

• XE88 may temporarily suspend an account for security reviews, identity verification, or investigations into suspicious activity. Affected members will be notified of the suspension and the expected duration.
• Permanent account closure may result from a breach of any terms outlined in this document, confirmed fraudulent activity, or at the member's own request.
• If an account is closed due to a breach of terms by the member, XE88 reserves the right to withhold the remaining balance in that account until the investigation is concluded. Funds obtained through fraudulent activity or breaches of terms will not be returned.
• For account closures initiated by the member, all valid account balances will be processed for withdrawal, subject to any outstanding rollover requirements.
• XE88 may close or restrict platform access for users from certain regions where legal or regulatory requirements make it necessary to do so.

Please read this section carefully, as it outlines the limits of XE88's liability in specific situations that may arise during your use of our platform.

• XE88 is not liable for any loss, damage, or inconvenience arising from service disruptions caused by factors beyond our control, including internet outages, third-party hardware failures, natural disasters, or national emergencies.
• XE88 does not guarantee that our platform will always be free from technical disruptions or errors. We will work to resolve any technical issues as quickly as possible, but we cannot guarantee 100% uptime at all times.
• In the event of a technical error resulting in an incorrect bonus payment or winning amount, XE88 reserves the right to correct the error and adjust the account balance to the accurate value, regardless of whether the member has already used any portion of those funds.
• XE88 is not liable for any betting losses incurred by members. All betting outcomes are final, and XE88 will not provide compensation for losses under any circumstances.
• XE88's maximum liability to any member under any circumstances shall not exceed the total amount actively deposited by that member in the 30 days preceding the claim.

XE88 takes responsible gambling seriously and is committed to providing a safe and healthy betting environment for all our members. This section outlines our commitments and the tools we make available.

• XE88 provides daily deposit limit that members can set themselves in their account settings to manage their daily spending.
• Tools session loss limit allows members to set a maximum loss amount permitted within a single gaming session. Once this limit is reached, the session will be ended automatically.
• Feature self-exclusion allows members to suspend access to their account for a set period — from 24 hours up to 6 months — if they feel they need a break from betting activity.
• Members who choose to activate permanent self-exclusion will not be permitted to register a new account with XE88 for the duration of the specified period.
• XE88 strictly enforces a minimum age requirement of 18 years. If we suspect an account is being used by an underage individual, the account will be suspended immediately pending age verification.
• If you or someone you know is experiencing gambling-related issues, we encourage you to reach out to the XE88 support team for information on available help resources.

XE88 takes the protection of your personal data very seriously. This section provides a brief overview of how we collect, use, and safeguard your information. For full details, please refer to the separate XE88 Privacy Policy.

• Personal information you provide during registration and use of the XE88 platform is collected for the purposes of account management, transaction processing, identity verification, and improving user experience.
• All personal data and financial information are protected by 256-bit SSL encryption active at all times.
• XE88 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
• We may share necessary information with local payment service providers (TNG eWallet, GrabPay, FPX, and others) solely for the purpose of processing your transactions.
• XE88 complies with applicable data protection laws in Malaysia. You have the right to request access to, correction of, or deletion of your personal data at any time.
• For full details on how we manage your personal data, please read XE88 Privacy Policy available on our website.

This final section outlines XE88's right to update this document and the governing law that applies to any disputes that may arise between XE88 and its members.

• XE88 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon publication on the XE88 website.
• The "Last Updated" date at the top of this document will be revised whenever material changes are made. It is the member's responsibility to review this document periodically.
• Your continued use of the XE88 platform after any changes are published constitutes your acceptance of the updated terms.
• These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising from the use of the XE88 platform will be resolved through dispute resolution mechanisms established by XE88, which may include direct negotiation, mediation, or arbitration.
• If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary or removed, while all remaining provisions continue in full force and effect.
• For any enquiries regarding these Terms & Conditions, please contact the XE88 support team via LiveChat, WhatsApp, or by email at support@xe88-app.com.